Privacy Policy

1. Introduction

Boxmate LLC ("Boxmate," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (boxmate.store), use our mobile application, or use our services (collectively, the "Services").

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our Services.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect via the Services includes:

2.1 Personal Data You Provide

When you register for an account, make a booking, or otherwise use our Services, you may provide us with personally identifiable information, including but not limited to:

• Name: Your first and last name
• Email Address: Your email address for account registration, communication, and notifications
• Phone Number:: Your phone number for account verification, communication, and notifications. You may receive SMS messages related to your account; reply STOP to opt out of non-essential messages.
• Mailing Address:Your address for pickup/delivery services (Gold plan) or for identity verification.
• Payment Information:Credit card numbers, billing addresses, and other payment details. Note: Payment information is processed and stored by our third-party payment processor (Stripe) and is not stored on our servers.
• Government ID: We may request a copy of your government-issued ID for identity verification purposes.
• Profile photos: Profile photos, usernames, and other information you choose to provide.

2.2 Information From Hosts

If you register as a host, we may also collect:

• Storage Space Address: The address of the property where you will provide storage space.
• Storage Space Photos: Photos of your storage space for listing purposes
• Bank Account Information: Bank account details for receiving payouts. Note: This information is processed and stored by Stripe.

2.3 Automatically Collected Information

When you access our Services, we may automatically collect certain information, including:
• Device Information: Device type, operating system, unique device identifiers, browser type, and mobile network information.
• Log Data: IP address, access times, pages viewed, links clicked, and the page you visited before navigating to our Services.
• Location Information: Approximate location based on IP address, or precise location if you grant permission through your device settings.
• Usage Information: Information about how you use our Services, including features used, actions taken, and time spent on pages.

2.4 Cookies and Tracking Technologies

We may use cookies, web beacons, tracking pixels, and other tracking technologies to collect information about your browsing activities. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, some parts of our Services may be inaccessible or not function properly.

3. How We Use Your Information

We may use the information we collect about you for various purposes, including to:

• Create and manage your account.
• Process transactions and send related information, including booking confirmations and invoices.
• Facilitate communication between hosts and renters.
• Provide pickup and delivery services (Gold plan).
• Process payments and payouts through Stripe.
• Send you technical notices, updates, security alerts, and support messages.
• Respond to your comments, questions, and customer service requests.
• Send you marketing and promotional communications (with your consent where required).
• Monitor and analyze trends, usage, and activities in connection with our Services.
• Detect, investigate, and prevent fraudulent transactions and other illegal activities.
• Personalize and improve your experience with our Services.
• Verify your identity and conduct background checks (where permitted and with your consent).
• Enforce our Terms and Conditions and other agreements.
• Comply with legal obligations and respond to lawful requests from public authorities.
• Collect unpaid fees and refer accounts to collection agencies when necessary.

4. Sharing Your Information

We may share your information in the following situations:

4.1 With Other Users

When you make a booking or list a storage space, certain information may be shared with the other party to facilitate the transaction:
• Renters: Your name and email may be shared with hosts upon booking confirmation. Your phone number and pickup/delivery address may be shared with hosts or Boxmate service providers as needed for coordination.
• Hosts: Your name, email, and storage space location (city/state) may be shared with renters. Your full address will be shared with renters upon booking confirmation.

4.2 Service Providers

We may share your information with third-party service providers who perform services on our behalf, including:
• Payment Processing: Stripe processes all payments and stores payment information securely.
• Electronic Signatures: DocuSeal or similar services for contract signing.
• Email and Communication: Email service providers for sending notifications and marketing communications.
• Analytics: Analytics providers to help us understand how our Services are used.
• Cloud Hosting: Cloud service providers for data storage and hosting.
• Background Check Services: Third-party providers for identity verification and background checks.
• Collection Agencies: Third-party collection agencies for collecting unpaid fees.
• Delivery Services: Third-party logistics providers for Gold plan pickup and delivery services.

5. Data Security

We use administrative, technical, and physical security measures to protect your personal information. These measures include:
• Encryption of data in transit using SSL/TLS technology.
• Secure storage of data on protected servers.
• Access controls limiting who can access your information.
• Regular security assessments and updates.
While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security of your data.

6. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider:
• The amount, nature, and sensitivity of the personal information.
• The potential risk of harm from unauthorized use or disclosure.
• The purposes for which we process your personal information.
• Applicable legal requirements.
Generally, we retain account information for as long as your account is active and for a reasonable period thereafter. Transaction records and contracts are retained for at least seven (7) years for legal and accounting purposes.

7. Your Rights and Choices

7.1 Account Information

You may review, update, or delete your account information at any time by logging into your account settings or by contacting us at support@boxmate.store. Please note that we may retain certain information as required by law or for legitimate business purposes.

7.2 Marketing Communications

You may opt out of receiving marketing emails from us by clicking the "unsubscribe" link in any marketing email. Please note that even if you opt out of marketing emails, we may still send you transactional emails related to your account and bookings.

7.3 Cookies

Most web browsers are set to accept cookies by default. You can usually modify your browser settings to remove or reject cookies. Please note that removing or rejecting cookies may affect the availability and functionality of our Services.

7.4 Location Information

You can control the collection of precise location information through your device settings. However, if you disable location services, some features of our Services may not function properly.

7.5 Do Not Track

Some browsers have a "Do Not Track" feature that signals to websites that you do not want to have your online activity tracked. Our Services do not currently respond to "Do Not Track" signals.

8. California Privacy Rights

California Privacy Rights (If Applicable): If you are a California resident and Boxmate qualifies as a "covered business" under the California Consumer Privacy Act (CCPA), you may have additional rights, including:
Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you.
Right to Delete: You have the right to request deletion of your personal information, subject to certain exceptions.
Right to Opt-Out:You have the right to opt out of the "sale" of your personal information. Boxmate does not sell personal information.
Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising your privacy rights.
To exercise these rights, please contact us at support@boxmate.store or through the contact information provided below.

9. Children’s Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at support@boxmate.store. If we become aware that we have collected personal information from a child under 18 without verification of parental consent, we will take steps to remove that information from our servers.

10. International Data Transfers

Boxmate is based in the United States. If you are accessing our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located. By using our Services, you consent to the transfer of your information to the United States.

11. Third-Party Links and Services

Our Services may contain links to third-party websites, applications, or services that are not owned or controlled by Boxmate. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites or services before providing any personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email (sent to the email address specified in your account) or by posting a notice on our website prior to the change becoming effective. We will also update the "Last Updated" date at the top of this Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Boxmate LLC

Email: support@boxmate.store

Address: 2800 E. ENTERPRISE AVE STE 333, APPLETON, WI 54913

Phone: +1 6084210901

For privacy-specific inquiries, you may also email: support@boxmate.store